Pigmentos Wallpaper sells wallpaper and related products through pigmentoswallpaper.com, including custom printed murals and third-party branded wallcoverings. The legal seller is Juan Jose Palacio Gaviria, carrying on business as Pigmentos Wallpaper.
Business address: 2-19 Downey Street, Kitchener, Ontario N2H6K5
Customer service email: Contact@Pigmentosdecor.com
Telephone: +1-519-722-1486
The business address is not a return address unless we confirm it for your order. These Terms apply to product purchases and website use. Installation services, including services provided by Pigmentos Decor, require a separate agreement unless expressly included in your written order.
Review these Terms, the product description and your order details before purchasing. The Returns and Refunds provisions in Sections 10–13 form part of these Terms. You will have an opportunity to review your order and correct errors before submitting it. By placing an order, you agree to the terms presented for that purchase, subject to applicable law.
Nothing in these Terms excludes or restricts rights or remedies that cannot legally be excluded, including rights concerning product quality, misrepresentation, required disclosures, cancellations and refunds. These protections also apply to products described as final sale.
Prices are in Canadian dollars unless clearly stated otherwise. Applicable taxes, shipping and agreed additional charges are shown at checkout or in your written quotation. If international shipping is offered, applicable import responsibilities and known or reasonably determinable additional charges will be disclosed before purchase.
Full payment is required when ordering unless we agree otherwise in writing. Custom production begins after the required payment and approvals are received. Accepted payment methods are those offered at checkout or agreed in writing. Future price changes do not alter the agreed price of an accepted order.
An automated acknowledgement confirms receipt of your order. We accept the order when we send written acceptance or dispatch the goods, whichever occurs first, subject to any earlier agreement required by law. We provide a retainable copy of the applicable order agreement as required by law.
If we cannot supply an item, we will notify you and refund amounts paid for that item. If a material listing or pricing error is discovered, we will explain it and seek your agreement before proceeding with a changed order; otherwise we will cancel the affected item and refund its payment, subject to your legal rights. We will not substitute products or increase an accepted price without your agreement.
Refer to the product listing for material, dimensions, ordering units, coverage and application method. Wallpaper may be priced or packaged in different roll units; confirm the actual dimensions and quantity before ordering. Room images and mockups are illustrations and may not show exact scale or placement.
Screens, lighting, materials and production batches can cause minor colour or finish differences. Samples help assess material quality, texture and finish but may not show your chosen design or its full scale. Separate orders and replacement panels may not match an earlier dye lot exactly. Order enough for the complete project together where possible.
Normal variations do not excuse a material difference from the agreed description or an actual defect. If exact colour matching is essential, discuss a physical proof or sample before ordering; do not assume this service is included. Product suitability and certifications apply only as expressly described for the specific product.
Custom murals are produced to the dimensions, material, design and layout agreed for your order. Check all measurements, units, orientation, crop and text. Confirm the trimming allowance and whether dimensions refer to wall size or supplied print size. Do not assume extra material is automatically included.
Your installer should verify quantities, pattern repeat, matching requirements and waste allowances before you order. Assistance based on measurements you provide is not an on-site survey. Errors in customer-supplied or approved specifications do not qualify for a free reprint when we have produced the order correctly.
We remain responsible for errors in measurement, specification or design services we expressly agree to perform and for producing goods that match the agreed order.
Where a digital proof is included, review and approve it in writing before production. Check dimensions, crop, image placement, panel layout, orientation and text. A digital proof is not a physical colour proof. If a separate proof is not included, your selected configuration and written order specifications govern production.
You confirm that you have the rights or permission to reproduce submitted images, logos and other content. You authorize us and our fulfillment providers to process that content as reasonably necessary to quote, produce and support your order. You retain your rights in supplied content. Marketing use of your personal images requires separate permission.
We may decline unlawful or infringing content and will explain how any unfulfilled payment is handled. Proof approval does not waive claims for our production errors or hidden defects.
Contact us immediately to request a change or cancellation. We will confirm whether production or fulfillment can still be stopped. Once printing or other irreversible custom work has begun, voluntary cancellation may be unavailable and changes may require a new order or an agreed additional charge.
Any cancellation charge must have been disclosed before purchase or expressly agreed with you. The return restocking fee is not automatically charged for an unfulfilled cancellation. Statutory cancellation rights do not depend on our approval.
Delivery destinations, charges and timing are stated at checkout or in the written order. Orders may ship from us or directly from suppliers and may arrive in separate shipments. Production time and carrier transit time are separate. Custom production estimates begin after required payment, specifications and approvals are complete.
We will communicate material delays that come to our attention. Delivery estimates and circumstances outside our reasonable control do not remove statutory cancellation or refund rights. Do not book installation until the complete order has arrived and been inspected.
Provide an accurate delivery address and contact us immediately about changes. We will explain any proposed additional redirection or redelivery charge before proceeding. Report missing or damaged deliveries so we can investigate. A carrier handover or tracking scan does not by itself eliminate our legal obligations.
Eligible standard, non-custom wallpaper rolls may be returned for change of mind if unused, unopened, undamaged and sealed in their original packaging, with original labels intact. Unopened surplus rolls qualify when they meet these conditions. This policy applies to eligible standard rolls purchased from Pigmentos Wallpaper, including third-party brands such as York Wallcoverings.
Request return authorization and ship the approved goods within 30 calendar days of delivery. Each separately delivered item has its own delivery-based window. Contact us early enough to obtain instructions. If a timely request is delayed by our failure to provide instructions, we will allow a reasonable extension. Retain dated proof of shipment.
Opened, cut, pasted, installed, altered or customer-damaged goods are not eligible for change-of-mind returns. These restrictions do not remove rights relating to defective, incorrect or otherwise non-conforming goods.
Eligible non-defective returns incur a 30% restocking fee, calculated on the returned merchandise price actually paid after discounts and before tax. Original outbound shipping charges are non-refundable for these voluntary returns, and customers pay return shipping. Applicable taxes are adjusted. No additional restocking or administrative fee is added to the stated 30% fee.
Example: eligible merchandise purchased for CAD $200 before tax has a CAD $60 restocking fee and a CAD $140 merchandise refund, plus the applicable tax adjustment. Original shipping is not refunded and return shipping is paid separately by the customer.
These deductions do not apply to confirmed defective, damaged or incorrectly supplied goods, printing errors, or refunds where the law requires a different result. If we require the return of such goods, we cover reasonable return shipping using the method we arrange or approve.
Custom-sized, custom-printed and made-to-order murals are final sale for change of mind. Voluntary returns are not accepted for incorrect customer measurements, an approved design or crop, changes in decorating plans or colour preference, or surplus custom material.
Confirmed printing errors, including the wrong design or production that differs from agreed specifications, will be reviewed for an appropriate correction, replacement or refund. Customer approval does not excuse a defect or our failure to reproduce the approved specifications.
Samples are final sale for change of mind. Samples may represent material quality, texture and finish rather than the complete design. These final-sale conditions do not limit legal remedies for defective, damaged, incorrectly supplied or otherwise non-conforming murals or samples.
To request a return, email Contact@pigmentosdecor.com with your order number, product names or codes, quantities and reason for return. We may request photographs of the packaging and labels to assess eligibility.
Obtain written authorization and the designated return address before shipping. Do not send goods to the manufacturer, supplier, business address or address on the original parcel unless we instruct you to do so. A manufacturer’s direct-sales return policy does not replace this policy for purchases from Pigmentos Wallpaper.
Include the order reference and any return authorization number. Use protective outer packaging and do not place shipping labels directly on product packaging. Use a tracked service and keep the receipt. You are responsible for secure packing and transit arrangements for voluntary returns.
After the designated return location receives and inspects an authorized voluntary return, we aim to issue the approved refund to the original payment method within 7–10 business days. Your payment provider may need additional time to post funds. Any shorter legally required refund deadline takes priority.
If a voluntary return does not meet these conditions, we will explain why and discuss available options before arranging further shipment at your expense. Exchanges normally involve a return and a separate new purchase; stock availability and matching dye lots are not guaranteed.
Inspect goods promptly and before cutting, pasting or installing. Check quantities, product codes, batch labels, dimensions, panel sequence and visible condition against your order. Report damage, defects, printing errors, missing items or incorrect products to Contact@pigmentosdecor.com with your order number and clear photographs of the material, labels and packaging.
Stop installation if a problem becomes apparent and retain the affected material and packaging for assessment. We may request reasonable additional evidence, inspection or return and will coordinate an appropriate remedy. Do not arrange work at our expense without contacting us first, except where the law permits otherwise.
The 30-day voluntary return window is not an absolute deadline for statutory defect claims. Report hidden defects promptly after discovery. Installation does not automatically waive legal rights, although avoidable losses from continuing after an obvious problem may affect a claim where the law permits.
Product purchases do not include installation unless expressly stated in the written order. Arrange appropriate surface preparation and follow the exact product’s instructions for paint curing, primer, adhesive, panel sequence, seams, cleaning and removal. Address moisture, structural and surface problems before installation.
Do not assume a product is waterproof, suitable for direct water exposure, compatible with textured walls, removable without paint damage, or certified for a regulated commercial application. Confirm requirements before purchasing. Wallpaper is not a substitute for waterproofing or repairing moisture problems.
Problems caused solely by unsuitable surfaces, incompatible adhesive, incorrect installation, misuse or inappropriate site conditions are not manufacturing defects. Pigmentos Decor installation promotions, payment arrangements and warranties do not automatically apply to Pigmentos Wallpaper product purchases.
Any additional manufacturer or product warranty applies under its stated terms. We will assist with relevant claims, but a manufacturer’s process does not remove our responsibilities as the seller. Product purchases do not include a separate installation warranty unless expressly agreed.
For confirmed defects or supply errors, we will arrange an appropriate correction, replacement or refund in accordance with the circumstances and applicable law. We will not insist on replacement where you are legally entitled to a refund.
To the extent permitted by law, we are not responsible for indirect business losses such as lost profits or business interruption. Reimbursement of installation, removal, redecorating or contractor scheduling costs is not promised unless agreed in writing or required by law. These provisions do not exclude liability or remedies that cannot legally be excluded.
Use the website for lawful browsing and purchasing. Provide accurate billing, delivery and contact information and keep account credentials secure. You must have legal capacity to enter the purchase or have an authorized adult place the order. Business purchasers confirm their authority to act.
Website content and designs belong to Pigmentos Wallpaper or their respective rights holders. Purchasing a physical product does not transfer copyright or authorize commercial reproduction or resale of digital artwork. Do not misuse accounts, submit fraudulent orders, introduce malicious code or interfere with website operation. Restricting misuse does not remove obligations relating to accepted orders or legally required refunds.
Our separate Privacy Policy explains how personal information is collected, used, disclosed and protected. It is available at https://pigmentoswallpaper.com/privacy-policy/. Order communications may include confirmations, artwork proofs, shipping updates and customer-service messages.
Placing an order does not by itself constitute consent to unrelated marketing where separate consent is required. Third-party payment, website and delivery services may support fulfilment; their involvement does not remove our obligations under applicable privacy or consumer law.
Promotions and discounts apply according to the conditions disclosed with the offer. Unless stated otherwise, promotions do not apply retroactively to earlier purchases. Refunds are based on the amount actually paid. No undisclosed charge will be imposed to reverse a promotion after purchase.
Your accepted order, these Terms and any written product-specific agreement describe the purchase. A specific written commitment agreed for your order prevails over inconsistent general wording to the extent permitted by law. Nothing here excludes responsibility for legally binding representations or mandatory disclosures.
These Terms are governed by Ontario law and applicable federal laws of Canada, subject to mandatory consumer protections and jurisdiction rules that apply where you live. You are not required to waive a legally available local forum or remedy.
Send complaints to Contact@pigmentosdecor.com with your order number, relevant details and requested resolution. You are not required to use private arbitration or waive rights to contact a consumer protection authority, pursue a lawful payment dispute or take legal action.
We may update these Terms for future orders by publishing a revised effective date. The terms agreed at the time of your purchase continue to govern that purchase unless a lawful change is expressly agreed.
If any provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.
Pigmentos Wallpaper
Legal seller: Juan Jose Palacio Gaviria
Business address: 2-19 Downey Street, Kitchener, Ontario N2H6K5
Email: Contact@pigmentosdecor.com
Telephone: +1-519-722-1486
Website: pigmentoswallpaper.com
Please obtain written return authorization and the correct return address before sending any products.
